"Fits our lifestyle perfectly"Gerry,Thank you very much again for your patience, expertise, and friendly ways. So far, so wonderful! I went with seven of my family members on a recent garden tour in Ladysmith and we had ourselves a blast riding in the van together. We hope to have many adventures seeing the countryside and visiting family and friends!Cheers, Larry and Anita :)
Anita and Larry L
"I am so impressed"
The purchase of my new Dodge Caravan at Bow-Mel was stress-free thanks to Allan. I am a busy working mother of three from Victoria so completed the bulk of my purchase by email, basically buying the vehicle sight unseen. When I made the trip to Duncan and met with Allan I was so pleased at how friendly and relaxed he was, not seeming rushed at all and answering all of my (and my mother's) questions, no matter how trivial. It was a positive experience and I would definitely recommend Bow-Mel.
"We're telling everyone"
Hi Gerry, Lester and I are very happy with our Nitro. We felt no pressure at all with you. It was fun and even though I was a bit sad to let go of my Crossfire, I really enjoy the Nitro now and I will bring it back for all my service work. Also we will spread the word if anyone is looking to buy a car to go see you.
Thanks again....Sandy & Lester
Sandy and Lester B.
"Bow-Mel does it again"
Gerry, want to say thanks so much for our great experience in purchasing our new Durango Citadel...wow! what a beautiful vehicle. We loved our Nitro for sure but this Durango is truly a beauty!! Bow-Mel has always been a good dealership for us and once again showed us you have an A-1 team. Gerry, your personality, enthusiasm and attention to detail made us drive off with a smile. Thanks again!P.S. A big thank you to Todd for all his knowledge of the vehicle as well.
Shelley and Dan D.
"Setting a high standard"
It was a pleasure meeting you and the team at Bow-Mel, we absolutely love the new Journey R/T. Your professionalism and dedication to serving us was above reproach and was a breath of fresh air compared to other dealerships we have visited in the past. We look forward to taking more trips that way in the near future and will stop by and say hello. Thank you for the excellent service and courtesy and we will see you soon and truly recommend Bow-Mel to our friends.
Your friends and customers
Tom and Bonnie.
Tom and Bonnie B.
As someone who spent over 50 years in the business world, I was most impressed with all I saw at Bow-Mel. Over the years I taught Dale Carnegie courses and worked in Sales and Marketing before opening my consulting company in those fields. What I saw at Bow-Mel was an example of that which we all preached but seldom realised...a great team spirit, a friendly and efficient staff and people who go that extra mile.
I love the way my dog was welcomed too.
Congratulations are in order from the very top all the way through the organisation. Congratulations also to all who work there for having found such a place to spend your working hours.
Without a doubt I shall spread the word to all I can and I look forward to visits with you and the crew as time goes on.
As for you Al, "good on yer mate!" Australia's loss is Duncan's, Bow-Mel's and our gain.
Derek and Bosun the dog, aka "wagger"
"A total pleasure"Hi Allan. I feel I must share my thoughts. My experience from the moment I stepped onto your lot, to the moment we left driving our new 2012 1500 Dodge truck was remarkable. We were treated with respect and our questions were addressed promptly and professionally. I never felt sales pressure at any time right up until the deal was made. With a few extra things to do such as undercoating, the truck was ready within days. Following the final "going over" of all the features, which was a nice addition, I was really impressed as I drove away to find that there was a full tank of gas in my freshly polished truck (thanks!). I have to say, it does look sharp!! Thank you to Scott, who first greeted me on the lot, Allan our main sales guy, Tom who was the expert on explaining all of the features, and Craig who finalized things! As well, the reception ladies were very friendly and helpful on the phone. What a great team! I will definitely recommend Bow- Mel to anyone looking for a vehicle!
All the best, Penny
"We'll be telling everyone we know"Hi Gerry,Pamela and I would like to extend our thanks to you and your colleagues at Bow-Mel for the help we received in purchasing our new (to us) 2011 Ford F350 Crew Cab Lariat diesel 4x4.
We were very pleased with the service at the dealership, especially when we came to collect the truck. We were given some good instruction by Chris, service advisor, on the fundamentals of some of the vehicle's complex high-tech features and encouraged to consult him further if necessary. This makes a nice change from the "Thanks, here's the keys ? See Ya" attitude apparent at some of the other dealers in the area. Also, it's good to know that your have experts on vehicles from other manufactures too, apart from Chrysler.The finishing touch..... a full tank of diesel! Nice one, especially at $1.40 per litre!We will certainly not hesitate in recommending you and your dealership as our #1 automotive destination.
Best Wishes,Derek & Pamela
Derek and Pamela F.
"My sincere thanks"
I am from Alberta and came to the island to visit my daughter in Shawnigan Lake. My truck was giving me issues so I stopped in at Bow- Mel in Duncan thinking that I would be without my truck for I don't know how long. I stopped in at around 8:00 am and was given a ride to my daughter's house in Shawnigan Lake. Once my truck was fixed they also came and got me as well and drove me right back to the dealership. I had my truck back by noon. I was extremely impressed with the service I received and wanted to ensure that I let all involved know how happy I was with the service.
"Top marks for all your work"
I would like to thank everyone at Bow-Mel for their help in the purchase of my new car.
Allan was very good, well informed and did not pressure me.
The business team worked very hard to make everything fit my budget.
All in all it was an excellent experience.
I would recommend Bow-Mel to anyone.
Thank you again
"A perfect score!"
I just wanted to say how much I appreciate the great experience I had in purchasing my new Jeep from Bow-Mel. It was a 10 out of 10 experience from the time I walked on to the lot to the time I drove off in my new Jeep.
Again, many thanks!
"Total satisfaction"Hi GerryIt was great having you in my court through the difficult time of having my last truck written off. I am thankful that you took the time to help me understand the actual value of that vehicle to establish the replacement cost with ICBC.The 2007 Ram you recommended to me was by far the lowest kilometer and cleanest used truck we found in several days of looking on Vancouver Island car sales lots.I could not be more pleased with the way that you and the rest of the folks at BowMel treated my wife and I and buying our truck from you was actually a satisfying and fun experience.I am very pleased with the price I paid for the truck and thanks for seeing to it that the gas gauge was quite full when I drove off your lot as well.I will most surely recommend anyone I know to contact you when looking for a new or used vehicle.Thanks againHenry
Just wanted to say "Thanks so much"Hi Gerry, just wanted to thank you for all the great service we received from the moment we entered your dealership. You were very helpful and my wife loves her new ride. We were very impressed on the delivery day, Roger was more than helpful. Anyway thanks so much for everything , we are very happy with our purchase. We will certainly make yourself and Bow-Mel our dealership of choice with future purchases.RegardsGary and Jody
Gary and Jody R.
"It's the only place to deal with"
Hello Gerry. I feel that I must let it be known how refreshing my experience with you has been.
I was very impressed with the way I was treated at Bowmel Chrysler in Duncan. Comparing it to the way I was treated at three other car dealers in Duncan here are the points:1. I was treated with respect as a person and as a woman who knew about cars.2. No one tried to talk me into buying a new car. I wanted a used car and they went with that.3. I still got deferral treatment. At other dealers interest fell off right away when they knew I was only interested in used.4. I was listened to.5. All employees I dealt with at Bowmel were very personable. Never once was there a feeling of being brushed off or not important.6. No hard sell. I did have one deadline with them on a deal which I did not meet. They still dealt with me two days later and we were able to come to a good deal.7. I found their used vehicle quality there top notch as well.I highly recommend them whether used or new. They are trustworthy.Sincerely,Jenny A.
"Well now that was easy"
Hi there. When we needed a new car, my wife and I were not looking forward to the process with our two kids in tow etc. John Barger went above and beyond helping us with the entire vehicle transition process. We were focused on high value as most consumers are these days-which the Jeep provides and dealing with John was the icing on the cake, facilitating the purchase in advance mostly over the phone. When we actually walked into the dealership, in just over a few hours we drove the Jeep away. Thanks to John and the dealership staff, we fit our vehicle purchasing into our busy schedule and they were more than willing to help along the way.
Thanks so much, Bruce
"Low Pressure, High Satisfaction"
Gerry, I have to say that looking for a used car was something I was not looking forward to. Starting off, I was not having good luck finding the right one and encountered the pressure to buy overwhelming, until I came to Bow Mel Chrysler. I honestly can say there was no pressure and I was so relaxed throughout the whole process and didn't have the feeling of making the wrong choice. It was very easy; it was like I not only found the right car but also the right person in Gerry to sell it to me. He worked with me or rather, for me, to get the right car and the price that I was comfortable with and within my budget.
I definitely have high praises for Gerry and Bow Mel Chrysler and would recommend them to anyone looking to purchase a new or used vehicle.
"Never Bad Service"
Haven't had a bad service appointment yet. They are always willing to give rides.
Could not think of anything you could do better. Eric Fawcus was very helpful (for parts info) and Bobbi and Murray; I cannot say enough good things!
"Pulling the trailer in style"Tom and Bowmel Crew:At the weigh scales making sure everything works and it does. Nice looking rig, thanks guys.Dennis and Fran
Dennis and Fran
"Bobbi is Great"
Really liked dealing with Bobbi, the service advisor, she was very knowledgeable and efficient.
"Love my Lincoln"Hi Gerry,Thank you so much for all your help. Truly beautiful truck! I will be glad to refer anybody to you, thanks again for all the help finding my dream truck.
"Loving the Jeep!"
Thank you very much for your enthusiasm and attention to detail on the purchase of my new Jeep. I did not feel pushed or rushed but I did feel you were willing to work for both of us to make a good deal happen. Thanks again. I will be sure to recommend you to anyone looking to get a new or used vehicle.
Sincerely, Robert C.
"Made my purchase so effortless!"
Just wanted to say thank you for all your help during the process of purchasing my new 2011 Ram Sport truck. I appreciate your approach without being pushy or aggressive; it is nice to make such a big decision freely without pressure. You and your team c/w Tom and Craig looked after me very nicely.
It was truly a pleasure to deal with all of you @ Bow Mel Chrysler.
Oh, by the way...LOVE THE TRUCK!!
Thanks, Dan H.
"Delayed parts but service helped"
Parts were late arriving but we were given a courtesy vehicle and are very happy with service.